Frequently Asked Questions

Everything you need to know about shopping with Jinny Beauty Supply

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

What is your return policy for beauty products?

For hygiene reasons, we only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.

Are your hair care and styling products authentic?

Yes, Jinny Beauty Supply is an authorized retailer for all brands we carry. We source directly from manufacturers to ensure 100% product authenticity and quality.

Do you offer wholesale pricing for professional stylists?

We do offer professional discounts for licensed cosmetologists. Please create an account and upload your professional license to be considered for our Pro-Member pricing.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.